Phone Hut uk

What if my device cannot be repaired?

We have very good in-house engineers who have a very high success rate of repairing devices. 

Although sometimes there may be more damage than expected, or the device may be damaged beyond repair. 

If this is the case and we cannot repair the device, we will return your device to you and refund any payment made to us. 

If the device can be repaired but needs more parts to do the job, our engineers will call you first to explain this before any work is carried out.

How long does it take?

Our turn around time for Repairing is QUICK !!! 

We repair your device within 3 days after it arrives to us and in many cases we will repair it the same day it arrives and post it back to you the same day too!

How do I pay?

You can pay online or you can send postal order, cheques (you have to wait for cheque to clear)  or Cash.

How do I use this service? 

Mail-in Instructions: 

1.) Use this Printable Info Sheet fill this out and include it with your device.

The paper sheet will help us match your device to your work request on arrival.   
(Be sure to include your device passcode so that we can test the device function before shipping back to you.  We will not begin the data recovery process if a passcode is not provided.)

2.) Take out your simcard card and keep it safe, as this is not needed.

3.) If possible, fully charge the battery and turn your device off. 

4.) Wrap your device in bubble wrap or similar. 

5.)Send your device to us at the address below via special delivery, to ensure your device is delivered to us safely. 

                                                                                            Phone Hut UK

                                                                                           32 Padgate Lane

• Warrington

  Cheshire

  WA1 3RX

If you need any advice or have any questions please contact us on 01925-482424